Find answers about RetroSuit POS, RetroWalker, setup, billing, and more.
Ensure you have a stable internet connection and proper access. If the issue continues, try again after a few moments or contact us immediately.
There is no staff login PIN in RetroSuit. Staff logins are not required for POS usage.
You must be using a RetroWalker. Ensure it is powered on and fully configured. If the problem persists, contact us immediately.
No. RetroSuit requires a stable internet connection to function properly.
Items marked as unavailable or inactive will not appear in the POS. Check your Menu page to ensure the item's status is set to “Available.”
Duplicate entries appear when staff salaries are logged multiple times. Only enter payments once per payout to avoid overlapping history records.
Ensure each sale was completed and not voided. If the issue persists, refresh the page or check your internet connection.
RetroSuit currently offers one unified plan. Upgrading or downgrading does not apply.
Yes, RetroSuit offers refunds for accidental payments or cancelled plans within the same month of payment.
Yes. RetroSuit uses trusted third-party services to manage all data. Without your login credentials, no one can view your information.
No. All payment information is handled securely by third-party processors. RetroSuit never stores card numbers.
Yes. Plans renew monthly unless cancelled. You may cancel anytime before the next billing cycle.
No. RetroSuit does not require proof of licensing. However, you must comply with your local regulations.
No. RetroSuit accounts are tied to the email used during registration. Transferring ownership is not supported.
Yes. We provide written guides, upcoming video tutorials, and live demo sessions for hands-on training.
No. Each account is tied to a single email and is not designed for multi-location use. Sharing one account across outlets may cause confusion.
We update RetroSuit frequently. Users are always notified ahead of time, and update logs are available on the Documentation page.
You can request features through our Contact page. We typically respond within 3–5 business days.
Yes. RetroSuit supports simultaneous usage on phones, tablets, and laptops under the same business account.
Yes, as long as the food truck has a stable internet connection. RetroWalker printing also works in mobile setups.
Yes. All major reports can be exported as spreadsheets or PDFs depending on your browser capabilities.
Yes. You can create unlimited categories to organize your menu.
No. RetroSuit is web-based and runs directly in your browser. No installation or updates are needed.
RetroSuit is an all-in-one POS system built for restaurants and cafés. It manages sales, staff, inventory, utilities, and reports.
No. RetroSuit works on any device. For receipts, the RetroWalker allows plug-and-play printing with thermal printers.
RetroSuit uses fixed transparent pricing. Visit the Pricing page for full details.
Setup is simple. Sign in, connect your printer, and begin. Most businesses are operational in under 15 minutes.
Yes. All transactions and reports are encrypted and accessible only to authorized users.
Yes. RetroSuit supports unlimited staff usage simultaneously with role-based access.
RetroSuit can generate reports for sales, staff payments, inventory, utilities, and profit & loss.
RetroWalker works with most thermal printers. Plug it in, connect via network, and start printing instantly.
RetroWalker bridges your device to your receipt printer. Without it, thermal printers cannot receive receipts or reports properly.
Contact us anytime — our team will respond as soon as possible.
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